Refund policy

Return and Refund Policy for Rippiez Packs

We understand that opening a Rippiez pack is part of the fun. Because Rippiez products contain randomized contents, we do not offer refunds or exchanges due to disappointment with what you pulled.

That said, if your pack is unopened and in its original condition, we accept returns within 30 days of delivery.

Eligibility for Returns

To be eligible for a return, all of the following must be true:

  • The pack is unopened, unused, and in original packaging

  • You have a receipt or proof of purchase

  • The return request is made within 30 days of receiving your order

Returns sent back without prior authorization may not be accepted.

How to Start a Return

To start a return, contact us using the Contact page on our website and include:

  • Your order number

  • The item you want to return

  • The reason for the return

If your return is accepted, we’ll provide return instructions. Items sent back without authorization may not be accepted.

Damages, Defects, or Wrong Item

Please inspect your order immediately upon receiving it. If the item is damaged, defective, or you received the wrong item, contact us right away through our Contact page so we can evaluate the issue and resolve it.

Non-Returnable Items

The following items are not eligible for return:

  • Opened packs (due to the randomized nature of the product)

  • Used items

  • Sale items

Exchanges

If you want a different product, the fastest method is to return the original unopened item (if eligible) and place a new order for the product you want.

European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days of delivery, as long as it is unopened, unused, and in its original packaging, with proof of purchase.

Refunds

Once we receive and inspect your unopened return, we will notify you about the status of your refund.

  • If approved, your refund will be issued to your original payment method within 10 business days

  • The time it takes for your bank or credit card company to process the refund may vary

If more than 15 business days have passed since approval and you haven’t received your refund, please contact us through our Contact page.